Tuesday, August 11, 2015

Rules to Live By

These argiope aurantia spiders who live in our garden
epitomize the idea of "being where you are"
In a recent job interview, I was asked whether I have a personal motto.  At the time, I couldn't think of anything other than my favorite Kermit the Frog quote, "It's not easy being green," which was a bit of a non sequitur.

Of course, as soon as I went home and started talking to my friends and family members, I was reminded of past conversations in which I had articulated some pretty good rules I try to live by:

1) Leave more than you take.

(My husband and I came up with this rule on a long hike on Mackinac Island in Michigan's northern lower peninsula when we were considering what we might put on a family "coat of arms." We were inspired by the park's "carry in/ carry out" policy, but we wanted to extend it to contributions of time and energy in the world.)

2) Be where you are.

(This rule is even older.  I began thinking about this idea during my daily commutes on the PATH train from Jersey City to Manhattan when I worked at the 9/11 Memorial.  Usually, I'd listen to music or podcasts, but occasionally my battery would run out and I'd realize that I was standing on a train full of other people, and I had an opportunity just to think about where I was in the world and in my life with no other distractions for an hour of my day, every day.  From a practical perspective, this rule would eliminate annoying behaviors like texting while driving and walking into people on the sidewalk...)

3) Any time you ask a question, have a genuine interest in hearing the answer.

(This last rule comes from Nina Simon's The Participatory Museum. But I realize that I have tried and will continue to try to apply it in my work and personal life.  It is the key to communication.)

Saturday, August 08, 2015

Something Missing at the Georgia Aquarium

Georgia Aquarium in Atlanta, GA, USA.
Photo by Scott Ehardt, c/o Wikimedia Commons
I love the Georgia Aquarium.  My family has held a membership there since before we moved into our house last July.  So it is with a great deal of love that I offer this critique.  It is not easy to learn at the Georgia Aquarium.  Interactions with docents are a notable exception, but those can be more challenging to come-by during peak traffic times.  Shoulder-to-shoulder with a rainbow of tourists, I find myself longing for information about the fantastic animals I see on trip after trip.

 Last Wednesday, I hoped that my wish would be fulfilled when I finally had an opportunity to visit Aquanaut Adventure: A Discovery Zone. According to the Aquarium website, "this new addition invites guests of all ages to embark on an exciting, educational journey through the Aquarium’s upper levels while completing a series of entertaining challenges." Upon entering the exhibit, visitors are invited to work in teams and given an iPad device loaded with a program set to navigate the teams through the exhibit, giving them a challenge to complete in each of the exhibit's gallery spaces. The iPad program is promising, using a gps to guide visitors to their next challenge, overlaying animations on the physical walls of the exhibit and using the device's camera technology to record images of completed challenges, issuing teams virtual "badges" in a progress bar. Other challenges consisted of multiple choice and true-false questions that could be answered on the device, with "free passes" available for missed answers. Game mechanics can be a great motivator for learning, and this exhibit setup had a lot of potential. Unfortunately, it failed to live up to this potential on a number of counts.

First, for the information-based iPad quizzes, it was unclear where visitors were expected to actually learn the necessary information.  The multiple choice and true/false questions felt like a guessing game which seemed odd to me given the potential for lots of interesting information to be loaded on the device or available in the physical interactives in the exhibit.  Second, many interactives were broken or missing pieces. The aquarium did not seem to plan for the shear volume of visitors coming through the exhibit.  Third, and most importantly, the iPads were largely a distraction from the most engaging features of the exhibit-- simply being above the primary exhibits of the aquarium.  Above River Scout, we could see the tops of the rivers and the smaller tanks interspersed.  There were tanks featuring smaller animals which we almost missed because our eyes were glued to our screen and we were being directed to move onto the next challenge.  The most amazing spaces in the gallery offered an additional touch-tank and a view of the beluga whale tank where trainers were working with the animals.  If we hadn't put our iPads aside, we would have missed these experiences entirely.

Since so many aspects of Aquanaut Adventure already seem to be in need of maintenance and repair, the Georgia Aquarium staff should consider adding more information to the game, inviting visitors to dig deeper if so inclined without an artificial time-limit compelling them ever onward.  A discovery zone should give visitors the needed white space to direct their own experiences and the depth of information to facilitate connections and true "discovery" visit after visit.

Georgia Aquarium does offer an "Animal Guide" on its website, but this feature is buried. I first stumbled upon it by viewing a webcam of the Ocean Voyager exhibit and then finding a separate link to the animal guide for the gallery.  This guide is fantastic, offering a wealth of information about every animal in the aquarium, answers to frequently asked questions, and information about where specific animals can be found within the aquarium galleries.  An iPad would provide a great opportunity to view the animal guide inside the aquarium. It would be great if visitors could checkout a device at the start and use the camera feature to find information about a specific animal they are viewing in real time.  This might provide an opportunity for visitors to share information and interact with other visitors, extending the learning experience beyond a single person or small group.  Technology can play a great role in the aquarium, but it's best to give information a chance!